Shipping and returns, set up instructions and frequently asked questions.
We are sure of the quality of our products (no one has returned the order within 5 years :)), so you can return the purchased product to us within 30 days of purchase and receive a refund.
To arrange a return, please write to us at [email protected]. Return costs are paid by the customer.
We know how fast you want to get to your new hammock to go out, so we’ll do our best to get it to you as soon as possible! Approximate order delivery time 2-4 business days.
Set up Instructions
If you’ve finally gotten to a hammock or other product, you definitely can’t wait to finally enjoy it. 🙂
We have prepared several video tutorials on how to properly install our products.
Frequently asked questions
Our products have a 5-year warranty.
The products must be dried and cleaned after use. The hammock and insulation can be machine washed in a gentle mode without the addition of bleach and fabric softener.
Hammock – 460 – 480 g (with slings)
Tent or canopy – 240 g
Mosquito net – 180 g
Underquilt weighs from 700 to 1000 g. Depends on the intended outdoor temperature.
On average, the hamock can be installed in 1 minute, even faster. Installation of the complete set will not take more than 7 – 10 minutes.
Yes! However, it is most comfortable to sleep alone in a hammock.
The hammock can be planted in trees at a distance of 3 – 7 meters. The farther apart the trees are, the higher the ribbons to be hung. The ideal height of the hammock is the height of the chair – so that you can sit in the hammock effortlessly. In addition, it is also safer.
1. Choose only green, living, and strong trees, strong poles for hanging. Always make sure that the supports are strong and will support your weight.
2. Do not hang hammock on the edges of the cliff and above them. Never exceed 1 meter, always make sure that there is nothing under the hammock that could accidentally injure you.
3. Do not light a fire or use an open flame near the hammock, do not smoke while in the hammock.
4. Always check the condition of the equipment – if it is dirty, clean it, if it is broken, replace or repair.
Let’s start with the fact that you have to sleep properly in the hammock – DIAGONALLY and nothing else. This position will ensure that your body is practically straight and relaxed. Unlike a bed or other flat or uneven surface, sleeping in a hammock places virtually no strain on the body. Many people who have back problems (yes, also pregnant women) admit that sleeping in a hammock creates a feeling of relief. It has been proven that sleep is tighter and it is possible to fall asleep much faster. Of course, in the beginning, you have to get used to sleeping in a hammock and find your sweet spot. It is also possible to sleep on your side and stomach. A simple inflatable pillow will provide special comfort.
According to our own and customers’ experience, we recommend the use of additional insulation if the air temperature is below 18 degrees Celsius, as well as if there is wind. Remember the golden rule – at the level of the senses, the wind at 1m / second lowers the air temperature by 1 degree. The hammock itself does not retain heat, while the sleeping bag provides heat only from the top because the thermal insulation layer at the bottom is compressed and practically no longer fulfills its function.