ModernNomad products (hammock, mosquito net, tarp) have 5 year guarantee against production and material defects.
We make sure that only the best quality products reach our customers. However, if you notice any defects or damage, stop using the product to avoid damaging it more, contact us and we will arrange free repair or replace the product.
Guarantee claims should be sent to our official email:
firstname.lastname@example.org with problem description and photos or videos, so that we can evaluate the problem and provide the solution as quickly as possible.
PLEASE NOTE that the guarantee only refers to the production defects and excludes:
1. UV rays exposure effects (speeds up fabric fading and loss of durability, which can result in tearing)
2. Accidental damage (from wind, fire or animals)
3. Damage resulting from inappropriate use or incorrect care (hanging the hammock higher than 50 cm, using sharp objects, exceeding the maximum weight, jumping, etc.).
4. Damage acquired over time due to normal wear and tear.
For more information on how to keep your equipment in top condition, please visit our FAQ section.